Privacy Policy
This is the privacy policy that is agreed upon when visiting and making a purchase on this website.
Last revised: 10/09/2022
FAHQ LLC (“FAHQ,” “we” or “us”) wants you to understand what information we collect from you and how it is used and shared. Our Privacy Policy describes our practices. This applies to information we collect when you interact with us online, via the FAHQ website, www.fahq.com (“Website”), email, chat, or other electronic messages, or otherwise interact with us as described below.
It does not apply to information collected by any third party (including our affiliates, ambassadors and subsidiaries), including through any application or content (such as advertising) that may link to or be accessible from or on this Website.
By interacting with FAHQ online, you are accepting the practices described in this Privacy Policy. If you do not agree with our policies and practices, your choice is not to interact with us online. This policy may change from time to time. Your continued interaction with us online after we make changes is deemed to be acceptance of those changes.
What Information About Customers Does FAHQ Collect?
The information we collect helps us personalize and improve your FAHQ experience. This includes:
- Information Given to Us: We receive and store any information you enter on our Website or give us in any other way, which might include your name, email address, shipping address, billing address, phone number, product preferences, demographic information (e.g., gender, age range), and social media information (e.g., username, profile picture).
- Contests: Our Website will sometimes request information via contests. Participation in contests is voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (email address, shipping address, etc.) and demographic information (gender, age range, etc.).
- Information Collected by Us: We automatically collect and store certain types of information whenever you interact with our Website, emails, or advertisements and other content served by or on behalf of FAHQ on other websites. We may use cookies, web beacons, and other technologies to collect such information, which may include but is not limited to the type of browser/device/hardware you use, access times, pages viewed, your IP address, any referring links through which you visit our Website, the contents of your Shopping Cart, and product purchase information.
- Data from Other Sources: We might receive information about you from other sources and add it to information we collect about you.
What Are Cookies and How Are They Used?
Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide personalized advertisements on other websites and storage of items in your Shopping Cart between visits. Cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.
Most web browsers accept cookies by default. If you prefer, you can usually prevent your browser from accepting new cookies, have the browser notify you when you receive a new cookie, or disable cookies altogether through the browser’s Help feature. Read our cookie policy here.
How Does FAHQ Use Received Data and Information?
We may use information about you for various purposes, including, but not limited to, the following:
Presenting our Website and its contents to you; Providing you with information, products, or services that you request from us; Processing transactions and sending you related information, including confirmations and receipts; Managing your account(s) and sending you updates, security alerts, and support and messages; Communicating with you via social media; Personalizing your experience and providing advertisements, content, or features that match your interests; Monitoring and analyzing trends, usage, and activities; Conducting contests and promotions; Legal compliance (e.g., assisting law enforcement and responding to legal/regulatory inquiries); In any other way we may describe when you provide the information; and for any purpose with consent.
We may also use your information to communicate with you about products, services, offers, promotions, rewards, and events that may be of interest to you.
How Does FAHQ Share Information and Data Received?
- Aggregated or De-Identified Information: We may disclose aggregated information about our customers, and information that does not identify any individual, without restriction.
- Affiliated Businesses: We work closely with affiliates of FAHQ that follow practices at least as protective as those described in this Privacy Policy.
- Third-Party Service Partners: We also may employ other companies to perform functions on behalf of FAHQ, such as fulfilling orders, delivering packages, sending email, conducting contests, analyzing data, web hosting, processing credit card payments and handling customer service. We provide such third parties with access to personal information needed to perform their functions. They are not authorized to use it for any other purposes.
- Business Transfers: In the future, we might sell or otherwise transfer certain business assets. In such transactions, customer information is typically one of the transferred business assets, and you agree that your information may be transferred in these circumstances; however, information about you remains subject to the promises made in any pre-existing Privacy Policy.
- Protection of FAHQ and Others: We release account and other personal information when we believe release is appropriate to comply with the law, to enforce or apply our Terms of Use and other agreements, to facilitate the financing, securitization, insuring, sale, assignment, bankruptcy, or disposal of all or part of our business or assets, or to protect the rights, property, or safety of FAHQ, our customers, or others.
- With Your Consent: We may also share information about you in other ways and for other purposes, with consent.
How Secure Is Your Information?
We use industry standard practices to protect your personal information, including use of Secure Sockets Layer (SSL) software, which encrypts information you input on our Website.
Unfortunately, no website, database, or system is completely secure, and we cannot guarantee the security of your personal information. It is important for you to protect against unauthorized access to your account and to your computer. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Sign out of your account when you are finished using a shared computer. Transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Website.
Links to Other Websites
Our Website might include links to other websites. When you click on links they may direct you away from our Website. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies.
Social Media Platforms and Plugins
We may interact with you on multiple social media platforms (Instagram, Facebook, Twitter, etc.). If you contact us or engage with us on social media we may contact you via direct message or use other social media tools to interact with you. In these instances, your interactions with us are governed by this Privacy Policy as well as the privacy policy of the specific social media platform.
- Social Media Plugins: Our Website includes social media plugins, such as the Facebook Like button and Twitter share button. These plugins may be hosted by a third party and may use cookies or other tracking technologies to collect information about you such as your IP address and which page you’re visiting on our Website. Your interactions with those plugins are governed by the privacy policies of the companies that provide them.
- Social Media Ads: We may display targeted advertisements to you through social media platforms. See the policies of each social media platform for additional information about these types of ads.
Options Regarding Information About You
We provide you with the following control over your information:
Online Account Information
You may update, edit, or deactivate your online account at any time by logging into your account and visiting the “My Account” page. If you choose to deactivate your online account, please note that we may retain certain information about you for legitimate business purposes or as required by law.
Marketing Communications
If you do not wish to receive marketing communications from us, you can opt out of such communications at any time by following the instructions provided in those communications or contacting us through the methods described below. Unless otherwise provided by law (such as the General Data Protection Regulation that applies to European users of the Website), this opt out does not apply to information provided resulting from a product purchase or other transaction.
Cookies
Most browsers will tell you how to prevent you from accepting new cookies, how to be notified when you receive a new cookie, or how to disable cookies. Some parts of our Website may then be inaccessible or not function properly if cookies are disabled.
European Users
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise any of these rights, please contact us.
Additionally, if you are a European resident, please note that we are processing your personal information to fulfill contracts we might have with you (for example, if you use the Website or place an order through the Website) or otherwise to pursue our legitimate business interests related to those contracts or to your use of the Website. Please also note that your personal information may be transferred outside of Europe, including to Canada and the United States. It is our understanding that the third-party data transferring services and data storage services that we use comply with the EU-US Privacy Shield framework. When you place an order through the Website, we will maintain your order information for our records unless and until you ask us to delete this information.
FAHQ Age Restrictions
If you are under 18, you may use our Website only with the involvement of a parent or guardian. We do not knowingly collect personal information from children under the age of 13 without the consent of the child's parent or guardian. If we learn we have collected or received personal information from a child under the age of 13 without verification of consent of the child’s parent or guardian, we will delete that information. We do not sell products for purchase by children and all children's products we sell are for purchase by adults only.
Privacy Policy Changes
We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon their posting on our Website. If we make changes to this policy, we will notify you that it has been updated by revising the date at the top of this policy.
Terms of Use
If you choose to visit our Website, your visit and any dispute over privacy is subject to this Privacy Policy and our Terms of Use, including limitations on damages, resolution of disputes, and application of the law of the State of Florida.
Your California Privacy Rights
A business subject to California Civil Code section 1798.83 is required to disclose to its California customers, upon request, the identity of any third parties to whom the business has disclosed personal information within the previous calendar year, along with the type of personal information disclosed, for the third parties’ direct marketing purposes. Please note that we are only required to respond to a customer request once during any calendar year, and only if we are covered by such California Civil Code section. If you are a California resident and would like to make such a request, contact us.
Third-Party Apps, Data Collection, and Automated Decision Making
We use the third-party apps to operate the Website and our business. The type of personal information and data to which many of the apps have access include, where applicable: names, email addresses, phone numbers, physical addresses, geolocations, IP addresses, browser user agents, product selections, script tags, and transaction and order fulfillment information. For a list of the apps we use that may include automated decision-making functionality please contact us.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
Text Marketing Terms and Conditions
By subscribing to FAHQ text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to opt-out. You may receive an additional text message confirming your decision to opt-out. You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.
Mobile Terms of Service
The FAHQ mobile message service (the "Service") is operated by FAHQ LLC (“FAHQ”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to FAHQ’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of FAHQ through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with FAHQ. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to FAHQ or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other FAHQ mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to FAHQ or email hello@fahq.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
Contact FAHQ
If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information about our Privacy Policy, you can contact us through our online contact form, via email at hello@fahq.com, or at our mailing address:
FAHQ1701 NW 84th Ave
Suite C1
Miami, FL 33126