FAQs

An account will be created for you automatically when you place your first order.

We process all orders as quickly as possible, and in most situations, the same day. There are many factors that contribute to the overall delivery time, such as the product(s) being ordered, the time and day the order is placed, as well as the shipping destination.

As soon as your order is shipped you will be emailed a tracking link, allowing you to track the shipment status in real-time.

If you entered the wrong information please contact us immediately so we can make the correction. It’s important that you contact us before the package leaves our facility.

Once your order is fulfilled you will receive an email containing a tracking link. Please note that this is generated and emailed to you instantly, before the package is picked up by the carrier at our facility.

We do not store your payment information. When you place an order on our website the payment is processed by our merchant processor. However, you do have the option to add and store a credit card to your account if you would like, but again, it’s not stored by us.

We charge sales tax on online orders based on the tax laws of the state to which your order is shipped. All applicable state and local sales taxes appear on the final page of checkout after your shipping information has been entered.

Tax is calculated on a daily basis according to your home state’s individual product policy.

We currently ship worldwide, to locations our shipping carriers service. Please note that we cannot be responsible for any customs restrictions, tariffs or other regulations that may apply in countries outside of the United States.

It is your responsibility to check to see if your country allows the shipment of products you ordered (or plan to order). Any taxes or duties that may apply to your order are your responsibility. If your order is seized by customs, for whatever reason, we will not issue you a refund.

This depends on the size of the order and what items are ordered. Orders will sometimes have to be split into multiple packages. If this is the case, you will receive a tracking number for each package.

Simply put, because it costs money. Most brands that offer free shipping bump their prices, therefore shipping is truly never "free" as advertised. However, we do offer FREE shipping in the U.S. for orders over $250.

Sure. Since you asked nicely. Join our list at the bottom of this page and after you submit your email and mobile number we will text you a 10% OFF coupon code.